Shipping policy

Shipping Policy

Last Updated: September 24, 2026

Thank you for shopping with Cookinandchillinwithkenny.com! We appreciate your business and want to make sure you have a smooth shopping experience.

Order Processing

Orders are processed after payment has been successfully received. Please allow adequate time for your order to be processed and prepared for shipment.

Processing times are separate from shipping/transit times. During holidays, sales, promotions, or periods of high order volume, processing may take longer than usual.

Shipping

Shipping options and any applicable shipping charges will be displayed at checkout before your order is completed.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside of our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at cookinandchillinwithkenny@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Cookinandchillinwithkenny.com is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If tracking shows that your package was delivered but you have not received it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional information.

If you need assistance regarding an order, please contact us and we will do our best to help.